Payment is expected prior to/upon arrival for the organizing session(s). eTransfers, Cash & Cheques are accepted. eTransfers can be sent to kelly@sortedaffair.ca. Cheques are made out to A Sorted Affair Inc. HST is added to all invoices. A $50 non-refundable deposit is required at the time of booking at my discretion. Depending on the scope of the project(s) this amount is subject to change.

Please provide 24-hours notice if you must cancel a session. Sessions cancelled without at least 24-hours notice or, if you are not present when we arrive, will be subject to a $50 cancellation fee. Of course, this fee will be waived in the case of sudden illness requiring emergency medical attention. Life happens. We will reschedule appointments at the earliest available time.

You bet we do! Health and safety is very important to all of us. On the day before your scheduled session, you can expect to be contacted and asked some health screening questions. Additionally, we will wear masks/face shield upon request. We will do our utmost to distance physically whenever possible, as well as hand wash/sanitize frequently.

Yes! Absolutely! Our work is WITH you. It’s your stuff after all! We may gently encourage letting go of items that have served their purpose, the final decision will always remain yours.

Yes, there will be LOTS of decision-making. We will do our best not to overwhelm you. You should be prepared for our questions. Organizing is physical work. It can also be mentally and emotionally exhausting. This is why shorter sessions are encouraged. But, if you want to power through a project, then we can make that happen, too! And hey, if you need a break, that’s okay! This is your time.

Yes, and no. While I don’t do any deep cleaning, we will clean together as we go using your supplies! Wiping down surfaces, light dusting, sweeping and such.

You should have a good supply of garbage and recycling bags on hand. A few boxes won’t hurt either! Don’t run out and purchase any additional bins, containers and baskets unless that need was identified in the consultation. Or if there is a sweet sale on at IKEA.

Sure, we can do that provided we have notice. Costs for all supplies purchased by us will be billed to you for payment at 10% plus purchase cost. You will be responsible for supplying garbage/recycling bags, file folders and any boxes, unless otherwise arranged.

No, clients are responsible for the removal of garbage. If a dumpster and/or removal is required, third-party company rates will apply and be paid directly to that company.

Only with your explicit consent will we take any pictures of your space. We will not post anything without your permission. No identifying information, family photos, custom decorations/artwork etc. that your family or friends would recognize will be used; that’s a promise. If you DO agree to let us take before & after pictures/video for our portfolio, please let us know if you would like to view them prior to us using them.

Where you’d like them to go! We will help you identify options and will drop them off at charities of your choice. This excludes items requiring two or more people to lift or any item that won’t fit inside our vehicle. If your stuff fits in my rig, consider it gone!